Privacy policy

Last updated: October 25, 2026

Sero Silks Limited (company number 17212079), 2 Glenloch Road, London NW3 4BU, United Kingdom ("Sero Silks", "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sero Silks is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Lawful Bases for Processing (UK and EEA)

If you are in the UK or the European Economic Area, we rely on the following lawful bases to use your personal information:

• Providing the Services and fulfilling your orders (processing payments, shipping, returns and exchanges, managing your account, and customer support about your orders): contract, because we need it to perform our contract with you or to take steps you ask for before entering into one.
• Marketing emails and text messages: consent, or, where the law allows us to email existing customers about similar products, our legitimate interests in promoting our products. You can unsubscribe at any time.
• Cookies and similar technologies that are not strictly necessary, and targeted advertising: consent where the law requires it.
• Tailoring and improving the Services, and analytics: our legitimate interests in running and improving our store, or consent where the law requires it.
• Security and fraud prevention: our legitimate interests in protecting our customers, our business and the Services.
• Communicating with you and answering your questions: contract where it relates to an order or your account, and otherwise our legitimate interests in responding to you.
• Keeping accounting, tax and other records, and responding to lawful requests: legal obligation.
• Enforcing our terms and handling disputes and legal claims: our legitimate interests.

Where we rely on legitimate interests, you can object, as explained in "Your Rights and Choices". If you join our affiliate program or work with us as a creator, the "Affiliates and Creators" section below sets out the lawful bases for that information.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With any companies in our corporate group, now or in the future.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Affiliates and Creators

This section applies if you join our affiliate program or sign a creator agreement with us. It adds to the rest of this policy. The controller of this information is Sero Silks Limited (company number 17212079), 2 Glenloch Road, London NW3 4BU, United Kingdom. Contact: info@serosilks.com.

What we collect

• Your name, email address, postal address (to send you products) and phone number if you give it.
• Your social media handles, follower numbers, and the public profile details you share with us.
• Your affiliate link and code, and the clicks, orders and commission linked to them.
• Payout details. Commission is paid through our affiliate platform, Shopify Collabs, with payouts made by Hyperwallet (part of PayPal) to your PayPal account or bank account. Shopify and Hyperwallet collect those details, and we see only what we need to check payments. If we ever pay you directly by Wise or PayPal, we collect the account details needed for that payment.
• If you are a US person, your IRS Form W-9, which includes your tax identification number. We may ask US creators for a W-9 through our secure link, and we may pause or cancel commission until we have it. If you are not a US person, we may ask for a Form W-8BEN.
• The content you create for us, and your name, handle and image as they appear in it.
• Our messages with you, including DMs and emails.

Why we use it, and our lawful basis (UK and EU)

• Running the program or your creator agreement: approving you, sending products, tracking sales, and contacting you. Lawful basis: contract.
• Working out and paying commission. Lawful basis: contract.
• Keeping accounting and tax records required by UK law. Lawful basis: legal obligation.
• Collecting a W-9 or W-8BEN and meeting any US tax reporting duty we may have. Lawful basis: legitimate interests (meeting foreign tax rules that apply to us).
• Checking for fraud, self-referrals, coupon-site traffic and other breaches of the program terms. Lawful basis: legitimate interests (protecting our business and fair payment).
• Reposting and using your content, name, handle and image, as your creator agreement allows. Lawful basis: contract.
• Handling disputes and legal claims. Lawful basis: legitimate interests.

You can object to any use based on legitimate interests. See "Your Rights and Choices".

Who we share it with

• Shopify, which hosts our store and runs our affiliate platform, Shopify Collabs, which tracks sales and pays commission.
• Hyperwallet (part of PayPal), which makes payouts through Shopify Collabs to your PayPal account or bank account.
• Wise or PayPal, if we pay you directly.
• Our accountants and tax advisers, and tax authorities where the law requires.
• Our fulfilment partner, to send you products.
• Each of these uses your information under its own terms or under our instructions. Shopify and the payment providers are responsible for their own processing under their own privacy notices.

How long we keep it

• Program and contact details: while you are in the program, and for 2 years after you leave.
• Commission, payment and tax records: 6 years after the end of the financial year they relate to.
• W-9 and W-8BEN forms: at least 4 years after the last payment they relate to, then deleted.
• Content: for as long as our licence to use it lasts.
• Applications we do not accept: 12 months.

International transfers

Your information may be processed outside the UK and the EEA, including in the US and Canada by Shopify and our payment providers. Where needed, we rely on UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the European Commission's Standard Contractual Clauses.

Your rights

You have the rights set out in "Your Rights and Choices", including access, correction, deletion, objection and portability. Some records, such as tax and payment records, we must keep even if you ask us to delete them. In the UK, the complaints body is the Information Commissioner's Office (ICO), ico.org.uk. In the EU, you can complain to your local data protection authority.

To ask about your information, email info@serosilks.com.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

As a guide: we keep order, payment and tax records for 6 years after the end of the financial year they relate to, because UK tax law requires it. We keep account details while your account is open. We keep marketing details until you unsubscribe, after which we keep only your email on a do-not-contact list so we don't message you again. Customer support messages are kept for 2 years after the last contact.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. In the UK, the complaints body is the Information Commissioner's Office (ICO), which you can contact at ico.org.uk. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@serosilks.com or contact us at 2 Glenloch Road, London NW3 4BU, United Kingdom. For the purpose of applicable data protection laws, Sero Silks Limited (company number 17212079) is the data controller of your personal information.