FAQ

Quick answers about fit, care, shipping, returns, and silk.

Fit & Sizing

What size are the caps? Do they fit everyone?

Our caps are one size fits most, with an adjustable back strap so you can customise the fit. The structured crown and curved brim are designed to sit securely and comfortably.

One size fits all, with an adjustable back strap and brass buckle. Unsure about fit? Email us at info@serosilks.com before ordering.

Care

How do I care for my cap?

Spot clean with a soft cloth, cool water and a drop of mild non-bio detergent. Dab, don't rub. When it needs a proper clean, hand wash in cool water for under five minutes, with no soaking or wringing. Wipe the brass buckle dry, reshape while damp, fill the crown with a towel and air dry overnight, out of the sun. Wipe the silk sweatband after warm days. Never machine wash, tumble dry, bleach or iron the lining. Full care guide

Shipping & Duties

How much is shipping? Will I pay duties?

Orders ship tracked from our fulfilment centre in Michigan, USA. Orders placed before 1:00pm EST (business days) are dispatched the same or next business day. We don't dispatch on weekends or US public holidays.

Destination	Service	Price	Delivery time
United States	Standard	Free (mainland US addresses only)	2 to 5 business days after dispatch
United Kingdom, Ireland, France, Germany, Belgium, Netherlands, Italy	International Express	€18.20 (£16.00 in the UK)	2 to 7 business days
Spain, Portugal, Austria, Switzerland, Denmark, Sweden, Norway	International Express	€15.23	2 to 7 business days
Canada	International Express	C$15.00	2 to 9 business days
United Arab Emirates	International Express	$45.00	2 to 7 business days

Free Standard shipping applies to mainland US addresses only. We don't currently ship to Hawaii, Alaska, US territories or anywhere else.

Duties and import taxes on international orders are calculated and charged at checkout - nothing further to pay on delivery.

Full details: Shipping policy

Returns

What is your returns policy?

We want you to love your cap. If it isn't right, you can return it within 14 days of delivery for a full refund of the purchase price. All refunds are subject to inspection at our warehouse by a trusted team member. We're always fair and want everyone to be happy. Return shipping is paid by the customer. If your cap arrived faulty or you received the wrong item, email us photos showing the issue and, once confirmed, we'll send you a free FedEx return label.

Returns should be sent to:
Sero Silks Returns Department
C/O eFulfillment Service, Inc.
807 Airport Access Road, Unit D
Traverse City, MI 49686

Please include the packing slip from your shipment. If you don't have it, include your order number.

Details: Returns & refunds

Offers

Do you offer discounts?

Buy 2 = 10% off. The discount applies automatically when two (or more) caps are in your cart at checkout.

Free US Standard shipping on every order (mainland US addresses only). No code needed.

Sero's Silk

Silk vs satin - what's the difference?

Many caps advertise a "satin" lining - that usually means polyester with a shiny finish. Satin is a weave, not a fibre.

Our interiors are 100% mulberry silk charmeuse at 19 momme: a natural protein fibre that is smoother against hair and helps reduce friction and breakage.

Cotton or polyester linings create more friction as the cap moves through the day. Silk is chosen specifically to help reduce friction and breakage.